Additional Information On The Webflex Updates

To Help You Through The Changes To Your Account

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Frequently Asked Questions

1.How can we contact you?  You can contact your local Culligan team the following ways:

            Phone: 888.294.7439 or 614.345.2510

            Email:  CustCare.CulliganBWColumbus@hallswater.com

            Website: www. CulliganBottledWaterColumbus.com

2. I am on a regular delivery route; will that continue? Yes!  Your products will continue to be delivered just as they are today.

3. Where do I send my payments? Our remittance address for check payments is:

            Buckeye Culligan

            PO Box 2932

            Wichita, KS 67201-2932

4. When will I receive my first statement from Culligan Bottled Water of Columbus? Your first statement for September will arrive the first week of October 2020.  You may notice the timing of your bill will change.  We send bills once a month, at the end of each calendar month.

5. When are payments due? Payments are due the 15th of every month for the prior month statement.  Your first payment for the September 30, 2020 bill will be due October 15, 2020.

6. Will my account number change? Yes, your account number will change. Your new account number is at the top of the attached welcome letter.  Your first statement from us will also have your new account number. 

7. Can I view account online? Yes!  You can view your account, statements, balance, next delivery dates, and pay your bill online at www.CulliganBottledWaterColumbus.com.  You will need your new account number to enroll, which is located at the top of your welcome letter. Click Current Customers and choose My Account option. Your account can be found under the Culligan Bottled Water Columbus link.

8. Can you email me my statement instead of mailing it to me? Yes!  Please contact us at custcare.BuckeyeCulligan@hallswater.com to have this set up!

9. What if I sent my payment to Aqua Falls after Sept 1, 2020? Don’t worry, Aqua Falls will forward us any of your payments they receive.  Please be sure to update your records so that future payments are sent to our corporate office.

10. I have bank payments set up through my bank, do I need to update the information? Yes!  Please change the information with your bank to send payments to:

              Buckeye Culligan

              PO Box 2932

              Wichita, KS 67201-2932

11. I am currently enrolled in auto pay through Aqua Falls, will that continue with Culligan? Yes, your auto pay will continue with Culligan.  Please make note of a couple of changes:

12. Your automatic payment will be deducted on the 15th of every month. This date will be reflected on your statement from us. 

         a. The description you will see on your bank account will be “Buckeye Culligan”.  You will see this description on your first auto pay around October 15, 2018 for your September statement.